Your satisfaction is important.
Plant Material Guarantee
We guarantee all plants to be healthy, disease and insect free and true to name as purchased.
Trees and woody ornamentals purchased at the guaranteed retail price will be guaranteed for one year from the date of purchase. If loss occurs during this period, please return the dead plant with the original invoice in order to receive a credit or exchange. For large trees, a picture will suffice.
Buck Jones offers a one-time replacement plant or a store credit for the value of the original plant purchased. We cannot offer cash refunds.
No guarantee exists for annual color, bulbs, seed, sod, or any plant purchased at a discounted or wholesale price.
Likewise, Buck Jones cannot guarantee any plant purchased during total water restrictions by the county or state, or if total water restrictions are enforced during the one-year guarantee period.
If the plant is lost due to extreme weather conditions, abuse, neglect, insect or disease infestation occurring after the purchase, we do share your disappointment, but we cannot share your loss – the guarantee would then be void.
We guarantee our sod to be alive, true to name as sold, and in good condition upon pick-up or delivery.
There is no guarantee expressed or implied for the survivability of sod under conditions beyond our control (i.e. insufficient watering, improper installation and handling, chemical or fertilizer burn, or sod left on pallets beyond the day of delivery.)